top of page

CUSTOMER SERVICE

We know that customer service is one of the most important things when it comes to delivering a great service. We are constantly working to improve our service, so that we can continue to provide you with the best customer service that you can get.

Referee

WE ARE AVAILABLE

MON-FRI: 10am - 6pm PT

SAT-SUN: 10am - 2pm PT

CALL & WHATSAPP US

+1 (302) 514-2016

CHAT WITH US​

Advisors are available:

MON-FRI: 1pm - 5pm PT

LOCATIONS

F A Q

  • Are the boots sold on Boots Dubai genuine products?
    At Boots Dubai, we take pride in offering you a wide selection of genuine football boots. However, it's essential to clarify that we are not officially affiliated with any specific brands. We source our products from reputable manufacturers to provide you with the highest quality boots and accessories.
  • How can I place an order?
    To place an order, simply browse our selection, choose your desired items, and click "Add to Cart." When you're ready to complete your purchase, click on your cart and follow the checkout process.
  • What payment methods do you accept?
    We accept various payment methods, including credit cards, Apple Pay, PayPal. Select your preferred method during checkout.
  • How can I track my order?
    When your order is dispatched we will send you a dispatch email to confirm that it's on its way to you. This email will include a link for you to track your parcel - click the link to be directed to our website. If your order has been sent to you using a trackable service, you can follow its journey to you. All deliveries will need to be signed for between 9.00am. and 6.00pm. If you miss the delivery, a card will be left and they will attempt to deliver the next working day. It is therefore advisable to track your parcel with the postal service of your country as soon as it has cleared customs. Express parcels can be tracked on the DHL website throughout the delivery process and they will provide daily updates and a proof of delivery. If your parcel has not arrived within the estimated delivery time then please contact our Customer Service team at support@bootsdubai.shop.
  • Do you offer international shipping?
    Yes, we offer international shipping. Please note that shipping fees and delivery times may vary depending on your location.
  • Can I return an item if it doesn't fit or I change my mind?
    We offer exchanges for items in unused, resalable condition within a specified timeframe. However, please note that we do not accept returns for refunds.
  • Do you have a physical store?
    Currently, we operate as an online store. You can conveniently shop for football boots and accessories from our website.
  • Can I cancel my order after placing it?
    Unfortunately, once an order has been placed and processed, it cannot be canceled. Please review your order carefully before finalizing the purchase.
  • How can I contact customer support?
    You can reach our customer support team by emailing us at support@bootsdubai.shop. We are here to assist you with any questions or concerns you may have.
bottom of page